Refund policy

Return and Refund Policy

At AREZ — Aura Brasileira, we want every piece to be one you 
truly wear and love. If you are not completely satisfied with 
your order, you'll find everything you need to know about returns 
below.

Return Window
You have 14 days from the date you received your order to return 
an item or cancel the purchase — without giving a reason.

Return Conditions
For us to accept your return, the item must be:
- unworn and unused
- returned in its complete original packaging, including jewellery 
  pouch, care card and any gift cards
- free from damage, scratches or visible signs of wear
- accompanied by your order confirmation or order number

For hygiene reasons, earrings (studs, drops, hoops) cannot be 
returned or exchanged once the original packaging has been opened, 
unless the item is faulty.

How to Start a Return
Email us at hello@arez.ch with:
- Your order number
- The name of the item you'd like to return
- The reason for the return 

We will confirm your return within 1–2 business days and send you 
the exact return address and full instructions.

Please do not send any package back without first contacting us — 
unrequested returns cannot be accepted.

Return Address
Luanna Luppino — AREZ
Bahnhofstrasse 4b
5300 Turgi
Switzerland

Return Shipping Costs
The customer is responsible for the cost of return shipping. We 
recommend using a tracked and insured service, as we cannot be 
held responsible for parcels lost on the way back to us.
If the item is faulty, damaged or incorrectly shipped, we will 
of course cover the full return shipping cost.

No Restocking Fee
We do not charge any handling or restocking fee.

Refund
Once we have received and inspected your return, we will issue 
a full refund to your original payment method (credit card, 
TWINT, PayPal or Klarna) within 10 business days.

If you paid with Klarna Invoice (Pay Later), Klarna will 
automatically issue you an updated invoice.

Faulty or Damaged Items
Please inspect your order as soon as it arrives. If an item is 
faulty, damaged or not what you ordered, please contact us within 
7 days at hello@arez.ch — ideally with a photo. We will resolve 
the matter as quickly as possible.

No Final Sale
At AREZ there are no final sale items — all regular items can be 
returned under the conditions above.
Personalised or engraved pieces cannot be returned.

EU 14-Day Right of Withdrawal
Customers with a delivery address inside the European Union have 
the right under EU Consumer Rights Directive 2011/83/EU to cancel 
the purchase within 14 days without giving any reason.

The withdrawal must be communicated through a clear declaration 
(e.g. email to hello@arez.ch). The 14-day period begins on the 
day you or a third party named by you takes possession of the 
item.

EU Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr

Contact
For any return or order question, you can reach us at any time 
at hello@arez.ch.