- What is your return policy?
We offer a 30-day return policy. If you are not fully satisfied with your purchase, you can return the item within 30 days of receiving it, as long as it’s in its original condition.
- Do you offer any warranties or guarantees on your jewelry?
Yes, all our pieces come with a 1-year guarantee. This covers any manufacturing defects. Please note that this does not cover normal wear and tear or damages caused by accidents or improper care.
- What are the shipping options, and how much will it cost me?
We ship via Post at a flat rate of 7 CHF. Depending on your location, delivery times may vary, but we aim to dispatch all orders promptly. Free shipping may be available on select orders or during special promotions.
- What metals and stones are used in your jewelry?
Our jewelry is crafted from copper with an 18k gold plating. This gives each piece a luxurious appearance while maintaining affordability. The gold plating ensures durability and a beautiful shine.
- What’s the return or exchange policy for custom jewelry?
Since we do not offer custom jewelry, our standard 30-day return policy applies to all purchases. If you are not satisfied with your item, you may return or exchange it within 30 days, as long as the piece is in its original condition.
- How should I take care of my jewelry to keep it in the best condition?
To maintain the quality of your 18k gold-plated copper jewelry, avoid exposure to moisture, such as water and sweat. Store it separately in a soft cloth or pouch, and clean it regularly with a soft cloth to remove oils and dirt. Avoid contact with chemicals like perfumes and lotions, and handle it with care to prevent the gold plating from wearing down over time.